Solco Healthcare is committed in providing pharmacists and its patients with high quality, FDA approved generic medications. If you or your patient is experiencing any type of adverse drug event or interaction, please contact us immediately at 1-866-257-2597 or FDA at 1-800-FDA-1088 or www.fda.gov/medwatch. We will log your information in accordance with FDA reporting procedures and follow up with you in a timely manner.
In an effort to maintain a high level of customer service, Solco Healthcare provides this Return Goods Policy. Please read this Return Goods Policy before returning any product to Solco Healthcare.
Solco Healthcare requires prior authorization before it will process any returns. Solco Healthcare recognizes DDN as it’s only authorized return facility for processing product returns. Solco Healthcare will not be responsible for any charges incurred for any product returned elsewhere.
A) Contact Solco Healthcare Customer Service via telephone at 1-866-931-9829 or via fax at 1-866-931-0709 to request a Return Goods Authorization Number (RGA #)
B) Each carton/case must contain a packing list with your account information including the RGA # and reason for the return. If a return shipment is in multiple cartons/cases, photocopy your paperwork and place a copy in each box. It is suggested that the return be insured and records be stored. Solco Healthcare cannot be responsible for shipments lost in transit to DDN. Send all returns to:
c/o DDN Pharmaceutical Logistics
4580 Mendenhall Road
Memphis, TN 38141 RGA # __________
A) Products shipped in error by Solco Healthcare or products damaged in transit must be reported to Solco Healthcare within five (5) working days of receipt and must be returned to Solco Healthcare within 21 working days of receipt. Contact Solco Healthcare Customer Service via telephone at 1-866-931-9829 or via fax at 1-866-931-0709 to request a Return Goods Authorization Number (RGA #)
Prepaid by customer except when error is due to Solco Healthcare or unless authorized by Solco Healthcare.
Solco Healthcare may, at its discretion, make exceptions to the returned goods policy based on extenuating circumstances.
In the event a Solco Healthcare product is recalled Solco Healthcare will notify your Rx buyer or designated contact immediately. We will also make every attempt to contact your shipping/receiving/warehouse department. Depending on the level or nature of the recall, Solco Healthcare may issue a “Call TAG” for return to Solco Healthcare. It would be extremely helpful if you could indicate the RGA # on the outside of each carton in addition to placing a copy or photocopy of any information you received pertaining to the product in recall.